My
experience at Levin Golf Club on Saturday 12th March 2016
On Saturday I played golf at Levin Golf Course, I play every
Saturday if I can, but this time I played at a neighbouring Club.
First let me re introduce myself.
My area of expertise is recreational management. I have a masters’ degree in recreation
management and cultural studies. I have
had CEO and senior management experience in the cultural and recreational
sectors. Also I have written countless Marketing
and Business Plans for many organisations, including a Golf Club. My other expert area is cultural well-being
and economics and my experience on Saturday morning showed me that a golf
course can provide a wonderful experience and can be an excellent example of
cultural well-being while at the same time being economically sustainable. I am constantly looking for examples of good
practice, particularly when there is a balance between economic, social,
cultural and environmental well-being.
On Saturday morning I found a really good example. I was
a visitor at Levin Golf Course as my own course Otaki Golf Course was closed
for the morning for interclub competitions.
First we arrived at about 7.40am and the office was open. We
got our golf cards and I was made welcome. I bought some golf equipment and had
a short discussion with a welcoming woman in the office. I then went to the women’s locker
room. It was also welcoming - very
clean, towels available and a range of toiletries, including hand creams,
shampoos, soaps and tissues. The layout
was easy with with a door from the club-rooms and out back to the car park.
Our tee of was comfortable and a little ahead of the time we
had booked. The course was in good condition, rough not too rough, greens fast
and firm. The fairways had been recently
cut, and the bunkers raked and just waiting to grab my ball! There are a mix of really interesting holes
and boring holes. Pity my golf wasn’t
slightly better, but it was not the fault of the course. The course was very busy, but there was no
waiting around. A slight wait on a
couple of Par 3’s, but nothing to delay our round for more than a couple of
minutes.
Half way around we
passed the tee-off area where a significant number of women were getting ready
to play and some teeing off. They
were a friendly lot and I think every one of them welcomed me to the
course. “Are you having a good
round?” “Welcome to Levin Golf Club!” “What is it like out there this
morning?” “You must have been out early
this morning, must have been a bit cold.. “
All interactive questions and I was made to feel really part of the
course.
At the 10th hole there is a toilet, really handy
and perfectly placed before the second half of the course.
The next few holes are very interesting and the 10th
challenging, followed by a string of interesting holes, and then by some less
interesting, but certainly a range of greens, bunkers, up and down holes. Nothing too difficult, but not played well
by me!
When I got back to the 18th hole there is a
comfortable outdoor table and bench to fill in cards, watch the 18th
hole and then a very easy place to clean the wheels of my trolley.
Then up to the club house and into the locker room. Again an excellent experience. The women’s locker room so comfortable,
easy to change shoes. I could have had a
shower if I had wanted to, and a friendly person who while she took off her
shoes chattered away with a clear welcome.
The club house is on the same level as the club room so
after changing shoes and using the facilities I went and joined my friends in
the Club room.
The food is amazing and is one of the features of Levin Golf
Course. My pie came with chips, tomato
sauce. Others had full meals, all part of the welcome. The woman who had greeted us at 7.40 was
also serving at the bar and there was a range of drinks at reasonable
prices.
The Club rooms are comfortable, food great and the
atmosphere warm. We could also have
gone outside if we had wanted too, but stayed in the club-rooms watching the competition score charts being displayed on a screen on the wall as they were entered into the computer.
I tell you this experience because it demonstrated to me an
excellent example of good product presentation and as a marketing example,
totally perfect.
The course was full of people, both men and women, from players were young people, working people and the elderly. All players were courteous, welcoming and the whole
culture of the club showed that it had balanced the needs of members with the
need to earn green-fees.
Congratulations Levin Golf Course.
Penny Eames
Member Otaki Golf Club